Delivery



1-    I have just placed an order, when will I be delivered ?

The delivery time of your order depends on the mode of delivery you have chosen.

On average, the deadline is:
- 4 working days from the day of the order, for a delivery at home (Colissimo)
- The next day before 13h from the day of the order, for a delivery at home by Chronopost (delivery Chronopost only in France)

 

A maximum delivery date is communicated to you during the passage of your order. CocoBay agrees not to exceed this date to deliver your order. To check the status of your order, simply log in to your CUSTOMER ACCOUNT, top right and go to the "My Orders" section.

 

 

2-    I want to know the modes, delivery times and prices

To make your life easier, CocoBay offers several delivery solutions. At home, in relay point, discover the possibilities that are available to you in the description below:

 

Delivery Methods

Deadlines

Prices

Colissimo (at home)

3 to 4 working days

6€

Chronopost (Delivery only in France)

Next day before 1pm

17€

Gift order option

-

5€00


The delivery costs at home and in point relais are offered to you from 59 € of purchase.
(Except for the purchase of a gift card alone for an amount greater than 80 €, the delivery costs by letter followed remain paying.)

 

Return modes

Repayment deadlines

Prices

Colissimo

According to the deadlines La Poste

Rates in force La Poste

 

 

3-    I did not receive my order

You still have not received your order, we are sorry.

If you have not found the answer to your question by consulting your customer area do not hesitate to contact us via our contact form or directly by phone on +33 6 11 80 13 13.

In order for us to be more efficient, please have your order number, or if not, give us the name and e-mail address used to place the order.

 

  

4-    I want to know how long my order is made available

For a delivery in relay point, your order is kept 14 days. Your order will be refunded.

You waited for a Chronopost, you were absent during the passage of the driver, your package is made available 14 days in post office or Agency Chronopost. Refer to the passing notice that was left to you. After this time the parcel is returned and we proceed to the refund of the order.

If you are waiting for a Colissimo, it is at your disposal at the address indicated on the notice of passage for 15 consecutive days (from the day after the day of filing of the notice of passage). After this period, if you do not show up, the parcel will be returned to us. Upon receipt, we will refund you.

 

 

5-    I received an incomplete order

Your order is incomplete, we are sorry, do not hesitate to contact us via our contact form to know the reason. You can also contact us on +33 6 11 80 13 13. Do not forget to provide you with all the information you need so that we can process your request efficiently, ie: your order number, or failing that, give us the name and the e-mail address used to place the order.

 

 

6-    I received a product that did not match my request

You have just received your order and the product received is not the one you expected. We apologize for that. Return the item, we will proceed to its refund. An exchange is possible under certain conditions that we invite you to discover below:

The return by La Poste:

First, fill in the return coupon completely, insert it with your item inside its original packaging and place it at the post office of your choice. Once the parcel has been received, we will proceed to the refund.

 

If you have any further questions, please do not hesitate to contact us via our contact form. You can also contact us on 06 11 80 13 13. Do not forget to provide you with all the information you need for us to efficiently process your request, ie: your order number, or failing that, give us the name and the e-mail address used to place the order.

 

  

7-    I received a damaged product

Your order has just arrived but the package or the products are damaged. We invite you to return your order for free. Do not hesitate to place a new order, the next delivery is offered in the month following your purchases (excluding delivery Chronopost).

 

 




Free delivery
on orders over 59€

SOSOBAY Team
at your service

100% secure payment

Free 14 days return